Last updated: July 2026
💳 Our Approach to Refunds
We appreciate your trust in registering your vehicle with AaVi Technos. Please read the following policy carefully before making a payment, as it governs all one-time and subscription-based transactions on our Platform.
⚡ 1. Immediate Service Provisioning
Once your payment is successfully authenticated by our payment gateway partner (Razorpay, PayU India, or UPI or any other in future), your unique QR code, public safety profile, and masked-calling feature are provisioned and activated in real time (subject to your completing the required Privacy Policy / Terms consent acceptance). Because these digital resources — server allocation, telecom routing configuration, and QR code generation — are provisioned instantly upon payment, we operate a no-refund policy as detailed below.
🚫 2. Non-Refundable Fees
Fees paid for the One-Time Registration Plan or the Annual Subscription Plan are strictly non-refundable, except in the following limited circumstances:
- A duplicate or accidental double payment was made for the same registration (verified against our transaction records).
- A technical error on our end resulted in payment being deducted without the corresponding service being activated, and the issue could not be resolved by our support team within 7 to 10 business days.
Refund requests must be submitted within 7 days of the transaction date via our Contact Us page, along with your transaction ID/reference number.
🔁 3. Annual Subscription Cancellation
If you are enrolled in our Annual Subscription Plan, you may cancel future automatic renewals at any time via your account dashboard, or by emailing our support team. To avoid being charged for the next billing cycle:
- Cancellation requests must be submitted at least 7 days prior to your next scheduled renewal date.
- Cancelling your subscription does not entitle you to a pro-rated refund for the remaining days of your current, already-active subscription period.
⏱️ 4. Refund Processing Timeline
Where a refund is approved under the limited circumstances outlined above, it will be processed back to your original payment method within 7–10 business days, subject to processing timelines of your bank, card network, or UPI application, which are outside our control.
📧 5. How to Request a Refund or Cancellation
Please contact us at mail@altty.com or +91 798 158 5715 with your registered email address, vehicle number, and transaction reference number. Our team will review your request and respond within 4–6 business days.